Request account or data deletion

In the Velo mobile app, open More, then Privacy & data, then Request account deletion. You can also use Support in your signed-in workspace, or email [email protected] from the address associated with your account.

Tell us whether you want your personal user account removed or your organization’s workspace closed. Do not include passwords or customer records. We will verify your identity and authority, explain any ownership transfer or billing steps, and confirm the scope and completion of the request. After your identity and authority are verified, we complete the deletion within one hour and confirm completion. A deletion request does not immediately delete your account.

Account deletion removes or anonymizes your personal profile and ends account access after the request is verified and processed. Organization-owned CRM records are handled with the organization’s authorization. Billing, security or legally required records may be retained where necessary; support will explain applicable exceptions. Contact the agency that operates a branded workspace for its own data-retention practices.